Real client care

from the desk of mike ames

In this week's message Mike shares some insights on client care.

- Client care is all about building real connections with clients and making them feel special, appreciated, understood, trusted, and happy.

- It's essential to prioritise building relationships with hiring managers and putting effort into nurturing those connections.

- The main focus should be on valuing the people and relationships rather than simply focusing on the financial aspects of an account.