Real client care - how to be your clients first choice agency

There is something that quietly drains revenue from recruitment businesses every single day and most people don’t even realise they’re doing it. 

It’s called perceived indifference, and it can cost you vacancies, clients and a lot of money… even when you think you’re doing everything right. 

Client care is not the same as account management. It has three components, and most agencies only do one. 

Ask yourself:   Are any of your best clients currently experiencing perceived indifference from you? 

If you want to make sure your clients feel valued (not just are valued), this will help. 

Because when Clients like you, trust you, and rely on you. Perceived indifference becomes someone else’s problem and your biggest challenge becomes managing the volume of work.